![]() ![]() Your current address and the date of your move.When you call National Grid to transfer your electricity or gas service, you will need to provide the following information: ![]() Read more about signing up for a new National Grid account, including finding an ESCO. It can take up to up to seven (7) days to start up new National Grid service, so be sure to call at least a week in advance to make the switch. If you are moving into a new home in National Grid territory, congratulations! You will be able to end your old electricity or gas service and start service in your new home in the same call. Check out our guide to starting electricity and gas service for specifics on how to start service with your new utility when you move in New York state. You will need to contact your new electricity and gas provider(s) to start service before moving into your new home. If your move-out date changes, be sure to contact National Grid before your original move-out date, to avoid any interruptions to service. Their customer service hours are from 7:00 AM to 5:00 PM, Monday to Friday.ĭuring your call to National Grid you will need to provide the following information to close your gas or electricity account: Otherwise, to reach National Grid over the phone, call 1-80. If you already have an account online, you can put in a stop service request on your online account. It is a good idea to provide at least seven (7) days' notice. In order to do stop your National Grid service, you must notify National Grid, either online or over the phone. If you are moving to a new home outside of the National Grid service territory, you will need to stop electricity or gas service with National Grid.
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